Don't Waste Your Time with Epic Games - A Cautionary Tale

Are you considering spending your hard-earned cash on Epic Games? Think again. As a parent, I've had a nightmarish experience with their customer service that left my child heartbroken and feeling ripped off.

I've tried reaching out to them nine times through email and three tickets, but the only response I received was a dismissive brush-off. It's as if they have a deliberate policy of ignoring customers until you give up and go away. My experience with Epic Games is a prime example of why I would never recommend this company.

To make matters worse, when my child did receive an email from them, it went unnoticed by both me and him. The lack of communication and accountability is staggering. And to add insult to injury, they even went so far as to hardware ban our child's computer - a device we paid for!

Not only did this happen without any prior warning or explanation, but the customer service team showed no empathy or willingness to work with us to resolve the issue. In fact, when I tried to escalate the matter through their chat support, they simply closed the conversation and case, leaving me feeling frustrated and helpless.

As a parent, it's heartbreaking to see your child's excitement and enthusiasm for gaming taken away by a company that seems more interested in making a profit than providing good customer service. And it's not just my experience - I've heard many other parents share similar horror stories about Epic Games' poor treatment of their customers.

If you're thinking of giving Epic Games a try, be warned: their customer service is absolutely abysmal, and they don't care about your well-being as a customer. My child spent all his savings on Fortnite skins and items, only to have them taken away without warning or explanation. It's a shame that such a popular gaming platform can't seem to get its act together when it comes to treating its customers with respect and fairness.

In conclusion, my experience with Epic Games has left me feeling disillusioned and disappointed. I would never recommend this company to anyone, and if you're considering spending your hard-earned cash on them, do yourself a favor and think twice.

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